MICROS Master Classes

MICROS Australia now offer monthly RES Point-of-Sale (POS) and OPERA Property Management System (PMS) master classes in Sydney and Melbourne.

Cost: $50 per person, per master class (includes 2 hour session and morning tea).

MICROS RES Point-of-Sale Master Classes

MICROS RES POS Master Class 2 - Discounts and service charges

Sydney: 9 – 11am Wednesday 16 May | Melbourne: 9 – 11am Thursday 17 May

How to configure manual, manually automated and automatic discounts and services charges. Setting effective to and from dates, assigning periods for discounts and service charges to come into effect (e.g. discounts for happy hour or service charges on Sundays) and applying rules (e.g. Buy one get one free discounts).

Next steps: Download ‘discounts and service charges’ master class overview or complete registration form.

MICROS RES POS Master Class 3 - Reporting

Sydney: 9 – 11am Wednesday 13 June | Melbourne: 9 – 11am Thursday 14 June

How to view, print and read reports. Understanding report categories and difference between auto sequences, standard reports and crystal reports. And, how to specify specific dates, employees, menu items, revenue centres (RVCs) and family groups when reporting.

Next steps: Download the ‘reporting’ master class overview or complete registration form.

MICROS RES POS Master Class 4 - Touchscreen layout

Sydney: 9 – 11am Wednesday 11 July | Melbourne: 9 – 11am Thursday 12 July

How to create/edit touchscreen style and content using touchscreen designer and templates. The correct use of categories and functions for touchscreen buttons. And, how to change button fonts, colours and icons for ease of touchscreen use.

Next steps: Download the ‘touchscreen layout’ master class overview or complete registration form.

MICROS OPERA Property Management System Master Classes

OPERA PMS Master Class 2 - Creating confirmation emails

Sydney: 9 – 11am Thursday 24 May | Melbourne: 9 – 11am Wednesday 23 May

How to create HTML confirmation letters using Microsoft Word. Setting up the stationary tools you need on your workstation. Using tables for layout control, inserting conditional areas of text, creating banner imagery and adding hyperlinks.

Next steps: Download ‘creating confirmation emails’ master class overview or complete registration form.

OPERA PMS Master Class 3 - Managing rates

Sydney: 9 – 11am Wednesday 20 June | Melbourne: 9 – 11am Thursday 21 June

How to set and control rate tiers, base rates, best available rates and negotiated rates. Understanding rate characteristics: room types, availability restrictions, sell dates, booking date ranges, seasonal availability controls and yield adjustments. Developing rate strategies and applying rate restrictions.

Next steps: Download the ‘managing rates’ master class overview or complete registration form.

OPERA PMS Master Class 4 - Advanced package handling

Sydney: 9 – 11am Wednesday 18 July | Melbourne: 9 – 11am Thursday 19 July

Managing package components; the elements (e.g. massage) and the group (e.g. golf and spa). Attaching a package to a rate and defining attributes, attaching sell separate packages to reservations. Understanding package transaction details as well as profit and loss.

Next steps: Download 'advanced package handling’ master class overview or complete registration form.